Return Policy
We stand behind our products with a comprehensive 90-day satisfaction guarantee. We want you to be completely satisfied with your purchase, which is why we accept returns on all products, even if opened, for up to 90 days from your purchase date.
How Our Refund Process Works
Full Refunds: Unopened products in original condition are eligible for a complete refund.
Partial Refunds: For opened or partially used products, refunds are calculated based on the unused portion of the original product remaining. This ensures fairness while still honoring our satisfaction guarantee.
Example: If you return a product that is 50% used, you would receive approximately 50% of the purchase price as your refund.
The unused portion is determined by the product's remaining volume or quantity upon return. A refund will be issued to your original form of payment once we receive and process your return.
Return Process
Domestic Returns:
Contact our Customer Service team by phone or email with the following information:
- Order number
- Items being returned (or indicate entire order)
- Reason for the return
- Preference of refund or store credit
We'll email you a prepaid USPS return shipping label to make the process simple and convenient.
International Returns:
Please contact Customer Service with the same information listed above for specific return instructions tailored to your location.
Important Notes
- We cover return shipping costs for one return per order
- We reserve the right to deny returns in cases of policy abuse, including repeated excessive returns, suspicious activity, or misuse of products
- This policy is designed to ensure fairness for all customers while maintaining our commitment to your satisfaction
Questions?
Our Customer Service team is here to help make your return experience as smooth as possible. We appreciate your business and want to ensure you have a positive experience with our products.
DIFFUSER WARRANTY
Diffusers are covered under a one (1) year limited warranty. If the diffuser breaks due to manufacturers
defect at any time for one year after purchase they can be replaced for an equivalent working model. If a
refund is desired, our 90 day return policy applies.